Help/FAQs 2017-10-10T17:17:42+00:00

We will add to this section as we are able. If you’d like to email us for support, please use this form.

How to Connect Your Desktop 2017-10-12T17:25:09+00:00

Step 1 – Placing the equipment

Decide where you want your computer to go

  • Make sure you have a working Internet connection nearby (in wall or router)
  • Make sure power is nearby
  • Set up a table/s for the computer/s

Decide how to make do with the room you have

  • Do not connect any wires until you are sure where your equipment will go
  • Start by putting the keyboard/s and mice on the table where you want them to go
  • Place the monitor/s on the table where you want them to go

Find room for the computer CPU’s/Desktops

  • underneath the display (facing forward or sideways)?
  • standing on its side next to (or behind the computer)?
  • stacked on top of other computers?
  • on the floor ? (only if you have to)

Step 2 – Connecting the monitor

  • Push power plug ALL THE WAY into the display. Push hard !
  • Connect VGA cable (usually blue) to the display. Fasten screws.
  • Connect VGA to BLUE port on back of the computer. Fasten screws.

Step 3 – Connecting power, keyboard, mouse

  • Push power plug ALL THE WAY into the computer. Push hard !
  • Plug in USB mouse and keyboard/s
  • Push power cables ALL THE WAY into the power strip. Push hard !

Step 4 – Audio

  • Plug your headphones into the GREEN port on the front or back of your computer
    (green is for headphones, blue and pink are for microphones)
  • If you have external speakers or monitor with built in sound, connect the audio plug into a GREEN port in your computer. Speakers and some sound bars will need separate power too.

Step 5 – Internet/Ethernet

If your room has more computers than you have (working) internet ethernet plugs in your wall plate (or router) then you will need a “switch”. Switches are like power strips: connect one port to the internet and then everything else you plug into the switch has access too.

  • Connect Ethernet switch power into outlet (usually one LED light comes on)
  • Find a long enough ethernet cable to connect to the wall and switch (any port). Check and make sure an LED light comes on (on the switch) next to the cable you just plugged in. If not, then your internet (wall) may not be working!
  • Plug in Ethernet cables from computers into the switch.

Step 6 – Test

Once everything is connected, plugged in and powered on, you need to test:

  • Power on the display first
  • Power on the computer second
  • Log into your account (student or admin)
  • Start the web browser
  • Test to make sure internet is working
  • Go to a website with sound and make sure sound is working

Troubleshooting

(links coming soon)

  • Machine is not turning on
  • Internet is not working
  • Sound is not working
  • No room for the desktop computer
(Very) Basic Getting-Started Guide (incl Admin password) 2017-09-22T17:13:19+00:00

For the last two years, we have been using Xubuntu for our laptops and desktop computers. It is fast and easy to use.

For the basics (including Admin password), please refer to our setup guide:

Xubuntu-recipient-instructs-2017-0919.pdf

Complete Xubuntu Documentation 2017-09-22T17:10:26+00:00

Since early 2016, PCF has been using Xubuntu for all of our computers. Xubuntu is a Debian/Ubuntu based operating system that is bosh fast and user friendly. We are using version 16.0.4 which is supported until April of 2019.

If you are interested, the full user documentation for version 16.0.4 is located here:

https://docs.xubuntu.org/1604/user/C/index.html

 

Wi-Fi Networks Do Not Show Up 2017-09-22T02:46:45+00:00

On the top right of your desktop screen, you will find the time and some smaller icons for networking, bluetooth, volume, etc.

To connect to a Wi-Fi network, simple choose the network from the list of available networks in the networking dropdown (top right).

  • If no networks appear, first make sure the “Enable Networking” is checked/on in that menu.
  • Then also make sure the “Enable Wi-Fi” is enabled as well.

If Wi-Fi is not shown (or no networks appear) in the menu then the most common issues are:

  1. the driver for your Wi-Fi card needs to be manually installed
  2. the Wi-Fi card is missing or broken

Adding a Driver for your Wi-Fi Card:

  1. Make sure your Laptop is connected to the Internet using an Ethernet cable. Test the web browser to make sure it works.
  2. Go to the Xubuntu menu (top left)
  3. Type “Additional” in the App search menu and choose the “Additional Drivers” App
  4. Wait a few moments for it to check the machine and then choose the custom driver for the wi-fi card (even if it says it’s not recommended).
  5. Check the networking dropdown menu again and choose the Wi-Fi networks you want to connect to.
Battery Not Holding a Charge 2017-05-30T18:20:57+00:00

If your computer’s battery does not hold a charge (for long) then likely your battery or charger are damaged. This can happen due to age and/or physical damage.

If the battery LED on your laptop intermittently flashes amber or red, then there may not be much you can do. Remove the battery and re-install it to make sure this isn’t the problem. If that didn’t work, you can contact us to see if we are able to replace it with another used one.

DO NOT FOLLOW the various self-help battery reconditioning guides on the web. Most of the Dell D630’s use Li-ion batteries which are very different from Ni-cad and others. They do not have “memory” nor can they be rejuvenated by deep charging cycles. You’ll only damage them more.

The good news is that often the batteries are inexpensive to replace. Remove the battery and search the web for the battery model. We have seen them for as little as $9 on ebay, $15 on Amazon, etc. Just make sure you do not buy a used one.

Beeps (1-3-4-3) upon startup 2017-05-30T17:49:11+00:00

If your computer beeps (1 beep-3-4-3) but doesn’t boot then this is often a memory related issue.

Please try the following:

  1. Unplug the power cord
  2. Remove the memory chips from the machine
  3. Make sure they are the same size and speed and inserted into the right slots (blue before green and typically inside before outside ordering).
  4. Start with one stick.
  5. Repeat these steps to add another

Often times just removing the memory and reinserting them makes this problem go away.

The actual beep codes differ by brand and model. Search specifics such as “lenovo beeps 1 3 4 3 on startup”)

 

Loud fan but not starting up 2017-10-10T17:17:46+00:00

If your computer’s fan sounds like it is going on full blast but your computer is not starting up, please try the following:

  1. Unplug your computer
  2. Press and hold the power button for 30 seconds (to drain the battery completely)
  3. plug everything back in and trey again